Shipping Policy

At aliceofolivia.com, we are committed to providing a reliable, transparent, and professional shipping experience for every customer. This Shipping Policy outlines how orders are processed, shipped, and delivered, as well as important information regarding responsibilities, risk transfer, and potential shipping-related issues. By placing an order on our website, you agree to the terms described below.

Order Processing

All orders placed through our website are subject to verification and acceptance before shipment. We reserve the right to review orders to ensure accuracy, completeness, and compliance with our internal standards. Orders may be canceled or adjusted if issues are identified during processing, including but not limited to inventory discrepancies, payment authorization concerns, or suspected fraudulent activity.

Once an order has been accepted and prepared for shipment, it cannot be modified. Customers are responsible for ensuring that all order details are accurate at the time of purchase, including product selections and shipping information.

Shipping Methods and Carriers

Orders are shipped using reputable third-party logistics providers selected at our discretion. Shipping methods are chosen based on operational efficiency, destination, and service reliability. The specific carrier and method used for a shipment may vary and are not guaranteed unless explicitly stated at the time of checkout.

We do not control carrier operations once a package has been handed over for delivery. Any delays, service interruptions, or delivery issues caused by carriers, weather conditions, customs inspections, or other external factors are beyond our direct control.

Shipping Destinations

We ship to multiple regions, subject to applicable laws, regulations, and logistical limitations. Certain destinations may be restricted due to customs regulations, local import policies, or carrier limitations. It is the customer’s responsibility to ensure that items ordered are permitted for import into the destination country or region.

We are not responsible for shipments that are delayed, rejected, or seized by customs authorities due to regulatory restrictions or incomplete documentation.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other governmental charges imposed by the destination country. These charges are determined by local authorities and are not included in the order total unless explicitly stated.

Customers are solely responsible for complying with local import regulations and for paying any applicable duties or taxes. We are not responsible for delays or delivery failures resulting from unpaid customs charges or refused shipments.

Risk of Loss and Ownership

Ownership of products and risk of loss transfer to the customer once the shipment is handed over to the carrier. From that point forward, the customer assumes responsibility for the package, including any loss, theft, or damage occurring during transit.

While we strive to package items securely, we cannot guarantee carrier handling practices. Customers are encouraged to inspect packages upon delivery and report visible damage in accordance with carrier procedures.

Delivery Issues

If a package is marked as delivered by the carrier but is not received, customers should first verify the delivery location and check with neighbors or building management where applicable. We are not responsible for packages lost due to incorrect shipping information provided by the customer or for theft occurring after confirmed delivery.

In cases where shipments are returned to us due to delivery failure, refusal, or incorrect information, we reserve the right to determine the appropriate resolution, which may include reshipment or order cancellation at our discretion.

Force Majeure

We are not liable for shipping delays or failures caused by events beyond our reasonable control. Such events may include natural disasters, severe weather, labor disruptions, government actions, public health emergencies, or other unforeseen circumstances that impact logistics operations.

Policy Updates

This Shipping Policy may be updated periodically to reflect operational changes, regulatory requirements, or improvements to our services. Any updates will be posted on this page and will apply to orders placed after the effective date of the revision.

We encourage customers to review this policy carefully before placing an order to ensure a clear understanding of our shipping practices.