Return Policy

At aliceofolivia.com, customer satisfaction is a priority, and we strive to ensure that every purchase meets expectations. This Return Policy outlines the general principles and conditions under which products purchased through our website may be eligible for return or exchange. By placing an order on this site, customers acknowledge and agree to the terms described below.

General Return Eligibility

Items may be considered for return if they are in original condition and have not been worn, washed, altered, or damaged after delivery. Products must be returned with all original components intact, including tags, packaging, and any accompanying materials. Items showing signs of use, wear, or improper handling may not qualify for return approval.

For hygiene and quality control reasons, certain categories of items may not be eligible for return. These exclusions are determined to protect all customers and to maintain product standards. The eligibility of any return is assessed on a case-by-case basis, and the final determination rests with the store.

Condition of Returned Items

All returned merchandise must be in resaleable condition. This means the item should be free from stains, odors, marks, or damage of any kind. Items that are returned in unacceptable condition may be declined or returned to the customer without resolution. Customers are encouraged to carefully inspect their items upon receipt and prior to initiating any return process.

Original packaging is considered part of the product and should be preserved. Missing or damaged packaging may affect the acceptance of a return. Customers are advised to package items securely to prevent damage during return transit.

Non-Returnable Items

Some items are considered final sale and are not eligible for return or exchange. These may include, but are not limited to, items purchased under special promotions, clearance selections, or products explicitly marked as non-returnable at the time of purchase. Additionally, items that cannot be resold for health, safety, or hygiene reasons may be excluded from returns.

The determination of whether an item is non-returnable is made at the sole discretion of the store and is based on product type and condition.

Exchanges

Exchanges may be offered in place of returns, subject to product availability and eligibility. If an exchange is requested, the original item must meet all return condition requirements. Exchanges are processed only after the returned item has been received and inspected. If an exchange is not possible, an alternative resolution may be offered in accordance with store policies.

Return Authorization Process

Before returning any item, customers must initiate a return request through the appropriate channel provided on the website. Unauthorized returns may not be accepted. Once a return request is reviewed, further instructions will be provided to guide the customer through the process.

Submitting a return request does not automatically guarantee approval. Each request is reviewed to ensure compliance with this Return Policy. The store reserves the right to refuse returns that do not meet policy requirements.

Refund Method

When a return is approved and accepted, refunds are issued using the original method of payment unless otherwise determined by the store. Refunds are limited to the value of the returned merchandise and do not include additional costs that may be associated with the original order or return process.

The store does not guarantee that all approved returns will result in a refund; alternative forms of resolution may apply depending on the circumstances of the return.

Responsibility and Risk

Customers are responsible for ensuring that returned items are packaged securely. The store is not responsible for items lost, damaged, or mishandled during the return process. It is recommended that customers take appropriate precautions to protect returned merchandise until it is successfully received and processed.

Policy Updates and Interpretation

This Return Policy may be updated or modified at any time without prior notice. The version in effect at the time of the return request will apply. The store reserves the right to interpret, amend, or enforce this policy at its sole discretion to ensure fairness and operational integrity.

If you have questions regarding this Return Policy, please refer to the relevant sections of the website for general guidance before submitting a request.